Customer Support Delay Notice

IMPORTANT INFORMATION

Dear players,

Due to the recent transition to the gamigo structure and the approach of the holiday season, the customer support is currently operating at a slower pace.
For the time being, please submit your tickets for new issues on the Trion worlds support page as the gamigo support page does not have the ticket queues for your game and therefore, the means to treat your issue. While all tickets will be treated in time, we ask you to remain patient until then and to follow these rules:

  • Please visit our forums first, as you might find the answer for the issue you are experiencing without needing to send a ticket.
  • Do not send multiple tickets for the same issue, since it creates an unnecessary number of tickets and will further delay the response to your tickets and the other players in the queue.
  • Please be careful with the game and language you select. Sending a ticket to the wrong game/language queue will increase response time as our team will need to send your ticket to the proper queue.
  • If you speak multiple languages, please do not send tickets regarding the same issue to different language queues, as it will also increase response time. One ticket, using the language you are the most comfortable with, is enough.
  • Do not reply to your ticket/bump the ticket if you did not receive an answer from us as it will only send your ticket back to the end of the queue, thus delaying our response.

Please follow these rules and we will get back to you as soon as possible.

We apologize for the inconvenience caused and thank you for your understanding,

Your gamigo customer support team

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