Regarding Ongoing DDOS Challenges
We know that many of you have recently experienced difficulty connecting to our games over the past couple weeks. It’s been disruptive and frustrating – we hear you loud and clear. The constant, aggressive onslaught of DDOS attacks against multiple Network providers and here at Trion has been our #1 priority to address. We are and will continue to combat those issues moving forward.
In improving our resilience to these nearly-constant events, we’ve already taken a number of important steps:
1) First and foremost, we’ve been working around the clock with our ISPs to mitigate the major attacks when they happen. Every network provider is being hammered by DDOS attacks, which has caused connectivity issues across the map. It’s really unfortunate, but we’ve been doing our part to help and so have they.
2) We’ve upgraded major components of our network infrastructure. We can’t share details at depth here, but we can say that this has improved our ability to address a number of the DDOS issues. Most of you have been playing through dozens of attacks without any degradation in your play.
3) We’ve double and triple checked to ensure that we’re using best practices to harden our servers against a wider variety of types of attacks, as new ones are constantly being developed and deployed in the wild.
4) Our Firewalls are kept up-to-date and relevant and we’ve deployed a significant amount of automation to reduce any possible instances of human error.
The unpredictable nature of DDOS attacks makes it challenging to address in one fell swoop. However, we’ve already seen a big improvement from these measures. And this is only where we start – our network teams are also looking to implement additional, in-house measures in the coming days, and we’re working closely with our ISPs to bring even more of their capacities to bear.
We know this is a frustrating issue – it’s frustrating for us too. Please know that we are doing everything we can to mitigate the issues or render them irrelevant to your play.
Thanks very much for your patience.
The Trion Worlds Team