2/29 Update: We added an important known issue to this service that we are investigating — If your transfer fails, it may be because you have auctions pending on the auction house or a bid pending on an item. If that is the case, log in, cancel your bid or auctions, and attempt to transfer again. We are keeping an eye out for users in this state and are refunding your credits. If your credits are not refunded, contacthttp://support.trionworlds.com.
Looking for a new set of faces to fight, or trying to meet up with some old friends? You can now move characters across servers with our Paid Character Transfer service, starting on February 29th!
That date is coming up on us quick, and we all know you are excited to hear more information on how transfers will work. Here’s all of the juicy details!
Step 1: Prepare for the transfer
Before you jump off to grab a transfer, you’ll need to fulfill some requirements. Those requirements are:
- Character may not be online at the time of transfer.
- Character may not have unclaimed in-game or marketplace mail.
- Character may not have any listed items on the auction house.
- Character may not own land.
- Character may not have any unbuilt fixtures in the world including drydocks.
- Character may not be queued for deletion.
- Character must be higher than level 10.
- Character may not have been transferred within the last 30 days.
- Character must not possess any server specific items, such as Siege Scrolls.
- Character may not be a member of a guild or family prior to transferring.
Also keep in mind the following important details:
- The transfer can take up to several minutes – during this time the character will be unavailable for play.
- You cannot transfer more than one character at the same time.
- Only the items in a character’s inventory and warehouse will be transferred. Items in other storage types will not be transferred.
- Characters cannot transfer across regions (such as NA to EU, or vice-versa.)
- Characters may not transfer to or from the Fresh Start servers, Rangora and Morpheus.
- Characters may only transfer once every 30 days.
- If a player already has your character’s name on your chosen server, you will be asked to choose a new name during the transfer process.
- For the purposes of the transfer restrictions, pirates will count as their home factions, rather than as a pirate.
- When you transfer as a hero, your old seat on your old server will be left vacant. Your hero cloak will be removed from your inventory automatically during the transfer. And, of course, you can no longer qualify for a hero reward at the end of the month.
Step 2: Purchase the transfer
Once you’re ready to leave, you’ll be able to purchase a Character Transfer for 2,700 Credits per character from the Glyph Store starting on February 29th. Yes, that’s right, we said Credits! If you are able to purchase some APEX in-game from the Auction House, you’ll be able to transfer by using in-game gold instead of real money.
Transfers will be limited by a server’s population and faction balance, so there may be times when certain servers aren’t available to transfer into or leave. For example, if Kyrios receives too many players from Haranya and not enough from Nuia, character transfers will be temporarily halted for Haranyans until Nuia catches up. These restrictions will be re-evaluated regularly, so try the transfer at a later time if your chosen server isn’t open at first. You’ll be able to see what servers are available before your purchase your transfer, too, to prevent you from purchasing a transfer when your desired server isn’t available.
For those of you in large guilds, these restrictions won’t suddenly be brought into place. If a server qualifies for a restriction, we’ll announce it on the forums. After that point, all transferring guilds will have 48 hours before the restrictions are put in place. You’ll have plenty of warning to get in your transfers and keep your guild together before the restrictions begin!
Step 3: Enjoy your new home!
Once the transfer has processed (it will usually take a few minutes) you’ll be able to log back into ArcheAge and enjoy the wonders of your new home! Meet new friends, make new enemies, and get ready to experience a new way to explore Erenor!